Search & Data
Management Internship
EMC’s eServices organization is seeking a Search & Data
Management intern to work as part of the User Experience team. This position
will work directly with program management, content publishing, and operations
teams to aid in curating enterprise-level user and product data and
architecting EMC’s support search experience.
This is an excellent entry-level opportunity for an information science
professional to creatively put theory into practice in the service of
information consumers.
This is a full-time,
temporary, paid position onsite at EMC’s global headquarters in Hopkinton,
Massachusetts, during the summer of 2013.
Responsibilities include:
·
Implementing and maintaining enterprise
terminology and taxonomies per established best practices
·
Maintenance of customer and partner user profile
data
·
Gathering business requirements relating to
search and indexing functionality
·
Collecting and analyzing metrics relating to search
utilization and metadata consumption
·
Analyzing data sets to identify inconsistencies
·
Supporting activities related to creation and
stabilization of new search capabilities.
·
Supporting integration of search and metadata
services with content repositories and web sites
·
Supporting activities related to user research
and usability testing
Desired qualifications:
·
ALA-accredited Masters in Library and
Information Science, or coursework pursued toward a Master’s degree in an
ALA-accredited program
·
Demonstrated knowledge of controlled
vocabularies, classification, subject analysis, information retrieval, and
asset management
·
Familiarity with concepts of search engine-based
retrieval, including indexing, precision/recall, relevancy
·
Proficiency with Microsoft office applications,
especially Excel; familiarity with XML, SQL a plus
·
Excellent written and verbal communication
skills
·
Ability to thrive in a fast-changing,
deadline-driven corporate environment
·
Familiarity with the computer hardware and
software industry a plus
·
Prior experience in the customer support arena a
plus
Applicants should submit a current resume and cover letter
via email to Matt Johnson (matt.johnson@emc.com).
EMC ranks 152 in the Fortune 500 based on total consolidated revenue of $17 billion in 2010, the largest revenue year in EMC's 30+ year history
About EMC
EMC is a global leader in enabling businesses and service
providers to transform their operations and deliver Information Technology as a
service. Fundamental to this transformation is cloud computing. Through
innovative products and services, EMC accelerates the journey to cloud
computing, helping IT departments to store, manage, protect and analyze their
most valuable asset — information — in a more agile, trusted and cost-efficient
way.
EMC works with organizations around the world, in every
industry, in the public and private sectors, and of every size, from startups
to the Fortune Global 500. Our customers include banks and other financial
services firms, manufacturers, healthcare and life sciences organizations,
Internet service and telecommunications providers, airlines and transportation
companies, educational institutions, and public-sector agencies. EMC also
provides technology, products, and services to consumers in more than 100
countries.
EMC employs approximately 48,500 people worldwide. We are
represented by approximately 400 sales offices and scores of partners in more
than 80 countries around the world. We have the world's largest sales and
service force focused on information infrastructure, and we work closely with a
global network of technology, outsourcing, systems integration, service, and
distribution partners.
We are committed to acting in a socially and environmentally
responsible manner and to being an attentive and thoughtful neighbor in our
local and global communities. We are a publicly traded company, listed on the
New York Stock Exchange under the symbol EMC, and are a component of the
S&P 500 Index.
