Public Data and 311
Management Job Description
Students selected for an
internship with the Public Data and 311 Management unit will be
responsible for analyzing agency public-facing content available in the City’s
Customer Service Management (311) channels: 311 Call Center, 311 Online and 311
Mobile App, and determine its usefulness by analyzing the Service Request (SR)
data submitted through these channels. You will be expected to assist
with updates to the agency’s existing 311 content based on this analysis, by
using the City’s plain language format, and guided by the business requirements
defined by the DOT business unit.
You will also work
with the business unit to define the work flow from inception to resolution;
assist with the content development process to add new and identify missing
service topics and designs to implement with workflow; take part in analyzing
the current 311 Online & App user experience, including the integration
with the DOT Website; identify inconsistent or missing information and ways to
improve the public user experience across all public channels; and
document business requirements for Phase 2 of the Citywide 311 Replacement
Project and the DOT Website Redesign Project.
You will also support
internal clients by: assisting with the maintenance of the agency’s Open Data
inventory; identifying datasets meeting the criteria for release under
the Open Data law; work with GIS, database, and other teams to set up data
transfer and update process; editing data dictionaries and metadata;
confirming adherence to all requirements detailed in the Open Data and subsequent
laws. You will also be responsible for assisting with responses to
external customer (general public) data set requests, coordinating with Legal
Team handling FOIL requests and implementing the agency’s Open Data public
forums and workshops.
Eric Johnson
Chief of Staff
IT & Telecom
NYCDOT
55 Water St. 7th Floor
New York, NY 10041
Tel: 212.839.8164
Mobile: 929.226.4001
Email: ejohnson1@dot.nyc.gov
